FAQ

🔥 What is beef tallow?

Beef tallow is a natural, renewable fat rendered from cattle, long used in traditional candle-making. At Tallowwick, we source our tallow directly from Texas ranches, giving new purpose to what would otherwise be discarded. It burns clean and slow, making it an ideal alternative to synthetic or petroleum-based waxes.

🕯 Why is beef tallow great for candles?

Tallow has a high smoke point, meaning it burns steadily without producing excess soot or toxins. Its rich, creamy texture allows for a beautiful, even melt pool and excellent scent throw. It’s biodegradable, non-toxic, and blends beautifully with fragrance oils, offering a cozy, clean-burning candle that honors both tradition and sustainability.

✨ How do I get free Tallowwick candles?

If you're an influencer, content creator, or photographer interested in collaborating with us, we'd love to connect! We offer free products for select partnerships in exchange for creative collaborations.

Just email us at collab@tallowwick.com or connect via our collab page to tell us about your audience and style—we’ll be in touch.

🪵 What kind of wicks do you use?

We use natural wood wicks for a cleaner, more atmospheric burn. They create a gentle crackling sound and burn evenly, with minimal smoke and no mushrooming like cotton wicks.

🌱 Why don’t you use soy or paraffin?

Most mass-produced candles are made with paraffin, a petroleum byproduct, or soy, which is often chemically processed and monocropped. At Tallowwick, we believe in using simple, honest ingredients that are better for your home and your health. Our candles are made with beef tallow, a touch of beeswax, and premium fragrance oils—no synthetic dyes, no parabens, and no junk.

📦 How long do your candles burn?

Our candles offer a long, consistent burn time—typically 30 to 60 hours, depending on the size and environment. Always burn within sight and trim your wick between uses for best performance.

🌿 What ingredients do you use?

All of our candles are made with:

  • Beef tallow
  • A touch of raw unrefined beeswax
  • Phthalate-free fragrance oils
  • Natural wood wick

    No dyes, no paraffin, no synthetic stabilizers.

🥸 Why does the candle sometimes look different?

Because our tallow is a natural material, you may notice slight variations in color or texture—this is normal and reflects the authenticity of our ingredients. Just like wine or honey, subtle changes reflect the land, season, and care that go into each batch.

📅 What’s the shelf life of a Tallowwick candle?

Our candles have a shelf life of 12+ months when stored in a cool, dry place out of direct sunlight. Because we use natural materials with no preservatives, we recommend burning within a year for the best experience.

🔁 Can I return a Tallowwick Candle?

We’re here to help. Email us at help@tallowwick.com and we’ll make it right—whether that means replacing a damaged item or correcting your order. Your satisfaction matters, and we stand by every candle we pour.

🚚 How long does shipping take?

Most orders ship within 1–3 business days, and delivery typically takes 3–7 business days, depending on your location. You’ll receive tracking info once your order is on its way!

📫 My order says “delivered,” but it’s not here. What should I do?

Sometimes carriers mark packages as delivered prematurely. Please wait 3–4 days and check around your property or with neighbors. Still missing? Email us at help@tallowwick.com, and we’ll work with you to find a solution.

💔What should I do if I receive a wrong/ruined item or one is missing from my order?

Our team is dedicated to making it right and will promptly send the correct product or provide a suitable resolution to ensure your complete satisfaction. If you receive the wrong item, a damaged product, or notice something is missing from your order, please reach out to us at help@tallowwick.com

🔁 How do I manage or cancel a subscription?

We’re working on subscription options!

Once available, you’ll be able to log in to your account here. From there, you can modify your subscription preferences, pause deliveries, or cancel your subscription at any time. If you need assistance, feel free to contact our customer support team.

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